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How does the Fair Usage Policy (FUP) work?

FUP is our way of ensuring that everyone has equal access to high-speed internet. This ensures everyone is receiving an equitable speed and that no single household is causing the service to bottleneck and slowing it down for others. 

Once you reach a certain allocation of data (based on the package contracted for), the Fair Usage Policy will apply. Your internet will be proportionally slower (10% of headline speed) until the end of the calendar month, at which point speed is automatically restored to full headline speed. 

Should you wish to be restored to full headline speed immediately after reaching your FUP allowance, a FUP reset can then be purchased which restores your link to full headline speed immediately.

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How does the Fair Usage Policy (FUP) work?

Is your data almost finished?

No Problem! You can top it up by sending us a message requesting additional data using our chat channels (see chat icon on the bottom right), or give us a call on the following numbers 061 291 1111, 081 268 9555, 085 550 8728.