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If I forget my encryption password, can you still restore my information?

This depends on which of the two options were selected during the set up process:

Option 1: Restoring information can be conducted by your technical department, including password resets and managing encryption data.

Option 2: If you would prefer not to have our team manage anything on your behalf, not even administrative users can assist, and data will be lost if encryption data is lost.

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If I forget my encryption password, can you still restore my information?
https://www.africaonline.com.na/faqs/if-i-forget-my-encryption-password-can-you-still-restore-my-information/

Is your data almost finished?

No Problem! You can top it up by sending us a message requesting additional data using our chat channels (see chat icon on the bottom right), or give us a call on the following numbers 061 291 1111, 081 268 9555, 085 550 8728.