What are the hardware requirements?

The hardware requirement is dependent on the amount of devices that need to be managed. Please call sales for more information.

How do I report issues?

Issues can be reported to our call centre at 061 291 1111, or after hours at 081 268 955. Alternatively, a mail can be sent to technam@africaonline.com.na

What happens if hardware becomes faulty?

africaonline will replace faulty hardware if you have a fully managed firewall solution from us, provided that the damage is not due to customer neglect or lighting/power surges.

Is this a month-to-month service or do I need to sign-up for a whole year?

The minimum contract period is 12 months.

Does the solution allow for a captive portal for guests and keep their traffic separate from my corporate network?

It is not only possible but always highly recommended to separate virtual guest and corporate networks.

If I have two WAN (internet) links, can I load balance for optimal performance?

Yes, the solution allows for this functionality.

Can I block access to Youtube and Facebook for some or all employees?

Yes, specific rules can be created and applied to specific or all users.

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Security - Firewall

Is it possible to block access to adult content websites?

Yes, blocking of the majority of adult sites is possible for all or selected users.

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Is your data almost finished?

No Problem! You can top it up by sending us a message requesting additional data using our chat channels (see chat icon on the bottom right), or give us a call on the following numbers 061 291 1111, 081 268 9555, 085 550 8728.