VSAT is a broadband (shared) service, and the bandwidth available on the satellite transponder is a limited resource. Therefore, speeds will be affected by the number of users and type of utilisation happening on the network at different times.
The VSAT hub earth station makes use of cutting-edge optimisation techniques and various algorithms to ensure that each user experiences a commensurate and fair service. There may be times of the day when the network is busier than other times, which may lead to degraded speeds.
VSATs transmit data on smaller in routes and since the power of the transmission at the VSAT is lower than the power of transmission from the earth station, uplink speeds are typically lower than the download speeds. Users should expect around 10 – 20% of the headline download speed to be achieved on the uplink.
The vast majority of high usage is linked to streaming services and P2P services like Youtube, Tiktok, BitTorrents and Windows Updates.
Data can be topped up by phoning one of our support numbers on 061 291 1111, 081 268 9555 or 085 550 8728. A text message or Whatsapp can also be sent to the mobile numbers requesting additional data.
The installation of a firewall that blocks or restricts certain applications can assist in limiting data usage.
Latency refers to delays experienced in data transmission due to the enormous distances the data packets travel, carrying your data from your premises to the satellite transponder and back to the earth station.
Typical RTT (round trip time) Latency expected on a Satellite based network is between 650 ms and 800 ms and can vary depending on how busy the internet is.
Clear Line of Sight means that there is no blockage from VSAT terminal to satellite in the sky. This is typically in a North Westerly directly for the IS37 beam and East for the IS33 beam. Obstructions will result in a degraded signal, resulting in a poor, intermittent broadband service or no service at all. This means that one will need to monitor the growth of vegetation or construction of new buildings in order to prevent obstacles that can block this line of sight.
SIMs can only be used in LTE routers which are not network locked. We will however need to assist with the setup.
No, there is no FUP on these packages.
The router can support 64 connections. However, to enable consistent peak performance we recommend not exceeding 10 active users.
Yes, the router has four LAN ports to connect directly via a LAN cable. Alternatively, the printer can connect to your wireless network.
No, the router always needs to be plugged into the power.
The theoretical maximum headline download speeds are up to 100 Mbps on 4G. The nature of the technology means that the actual speed achieved will be dependent on the router’s signal strength, proximity to the base station, and the number of users accessing that base station at that particular moment in time.
During off peak time, users can expect to get around 50% of headline speed, whilst during peak times, this can drop to as much as 10%. Note that this service does not carry a guaranteed service level. Please refer to our Jet and Metro Ethernet products if a guaranteed service level is a requirement.
Yes, please send us a message, call or WhatsApp on our after hour support number on 081 268 9555.
You can request data from our call centre during office hours on 061 291 1111 or after hours on 081 268 9555.
Fair Usage Policy (FUP) is our way of ensuring that everyone has equal access to high-speed internet. To ensure everyone is receiving fair speed and no single household is causing the service to bottleneck and slowing it down for others, the FUP comes into play.
Once you reach a certain allocation of data, the FUP will apply and will then make your link slower. The fair usage policy on Home connections is from 5 Mbps – 10 Mbps is 500 GB and from 50 Mbps – 100 Mbps it is 1 TB. Our business connections all have a 1 TB FUP.
The FUP counters are reset every calendar month on the 1st.
No Problem! You can top it up by sending us a message requesting additional data using our chat channels (see chat icon on the bottom right), or give us a call on the following numbers 061 291 1111, 081 268 9555, 085 550 8728.