Fair Usage Policy (FUP) is our way of ensuring that everyone has equal access to high-speed internet. To ensure everyone is receiving fair speed and no single household is causing the service to bottleneck and slowing it down for others, the FUP comes into play.
Once you reach a certain allocation of data, the FUP will apply and will then make your link slower. The fair usage policy on Home connections is from 5 Mbps – 10 Mbps is 500 GB and from 50 Mbps – 100 Mbps it is 1 TB. Our business connections all have a 1 TB FUP.
The FUP counters are reset every calendar month on the 1st.
No Problem! You can top it up by sending us a message requesting additional data using our chat channels (see chat icon on the bottom right), or give us a call on the following numbers 061 291 1111, 081 268 9555, 085 550 8728.